Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Discover the best customer identity and access management solutions in 2026. Compare top CIAM platforms for authentication, ...

What begins as an effort to protect products often results in excess materials, inefficient transport and mounting ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

IT and SaaS stocks corrected as the market woke up to an imminent reality: AI tools such as Anthropic’s Claude, Palantir’s ...

In his new role, Thiemo’s priorities will include strengthening operational excellence and elevating customer partnerships ...

Fintech giants Intuit and Affirm team up to integrate a native buy-now-pay-later (BNPL) solution directly into the QuickBooks ...

'This is going to be the busiest day of the whole year': How Vermont businesses are preparing for Super Bowl rush ...

What a human-to-AI workplace looks like, Anthropic launches a ‘SaaS-pocalypse,’ AI agents get their own social network.

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

Customer complaints are inevitable in the fast-food industry, and more often than not, employees handle these complaints by remedying the problem with a ...

Not too many metal fabricators are able to scale their operations so rapidly and still maintain such positive customer relationships. The growth is notable, but the environment that allows it to ...