Predictions Defining the Future of AI and CX in EMEA. Contact Centre article by Five9 predicting the future of AI in CX ...
As automation removes simpler contacts, frontline teams are left handling fewer but far more complex, emotionally demanding ...
Zinc Group have official opened an Octopus Energy-branded contact centre floor, a new phase in partnership with Octopus ...
Cirrus has been awarded Platinum Partner status by NiCE, the global leader in AI-powered contact centre platform ...
NHS Lanarkshire Introduces New Cloud-Based Telephony System Contact Centre as a Service (CCaaS) by Content Guru & Exchange Communications ...
Calabrio's "Voice of the Agent" Report Finds the Modern Contact Centre Balancing Empathy and AI in a Time of Transition ...
The UK contact centre industry enters 2026 facing a structural shift. For years, the sector relied on a high-volume, ...
CCA Global Unveils Annual Convention 2026 Exploring Trust, Technology and the Future of CX - contact centre convention ...
Radius Court, Eastern Road, Bracknell, Berkshire.
Jabra reinforces headset leadership with new Evolve3 Series, professional audio engineered for both contact centres and leisure ...
Gary Williams, Director of Sales and Consultancy at Spitch, explores the impact of COVID-19 on contact centres and the consumer response during the pandemic Before the age of landing pages, online ...
The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution. Route 101, a leading technology systems integrator and cloud ...
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